For merchandise returned within 30 days of delivery date, a refund will be issued to the original form of payment at the original selling price. The merchandise must be shipped back to our warehouse within 30 days of the date of delivery but cannot be returned to a store unless originally purchased at a store location.
To start a return, you can contact us at hello@chaloseattle.com. We will send you instructions on how and where to send your package.
Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. Contact us at hello@chaloseattle.com.
Exceptions / non-returnable items Reusable & protective face masks and socks are final sale and cannot be returned or exchanged. Certain types of items cannot be returned, like perishable goods (such as coffee, chocolates, candies, cookies), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.